Q: How long will it take to deliver my rug?

A: Most of our rugs are shipped within 2 to 3 business days and take approximately two to three weeks to deliver depending on your geographical location.

Q: What are your shipping charges?

A: Free shipping applies to every rug we sell, anywhere within the continental United States.

Q: How are your rugs shipped?

A: All of our rugs are shipped via UPS ground.

Q: How do I return the rug?

A: All of our rugs are covered by a "No-Questions Asked" guarantee. You may return your rug within 15 days of receipt for a full refund. We do not refund return shipment costs, only the purchase price of the rug. Send your returns to:
RugsPlanet
202 E Alton, unit G,
Santa Ana, CA 92705

Q: Am I responsible for the shipping back?

A: All return shipment costs are the responsibility of the customer.

Q: What types of payment do you except?

A: We accept Visa, MasterCard, Discover, American Express, Optima, JCB, Diner's Club, and Carte Blanche. You may also pay with check or money order.

Q: How can I contact Rugsplanet.com?

A: If you have any questions, please call us at (800) 284-0105 or e-mail us at info@rugsplanet.com